Last Updated: March 30, 2026
Company Name: 厦门金时久一科技有限公司
Email: service@mail.bukfemia.com
Tel: +86 19292484471
Address: 厦门市同安区同安园289号302室
Legal Representative: Yu Xinchun
Unified Social Credit Code: 91350212MAK5QKJ72F
Frequently Asked Questions (FAQ)
1. Basic Customer Service Information
Customer Service Email: service@mail.bukfemia.com
Customer Service Phone: +86 19292484471
Business Scope: Sales of full-category products in the UK
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8:00)
1. Product Prices and Taxes
Q: Do the product prices include taxes? Will I need to pay extra taxes?
A: All product prices in our store include the applicable taxes, so you do not need to pay additional base taxes. Destination customs duties will be applied according to UK customs regulations, and specific charges are subject to local official requirements.
2. Order Processing Time
Q: How long does it take to process and ship an order? Do you ship on weekends or holidays?
A: All orders are processed and shipped within 1–3 days after placement. Shipments are also arranged on weekends and holidays, with Saturdays and Sundays counted within the processing time.
3. Shipping and Delivery Time
Q: How long does it take to receive my order?
A: Standard delivery takes 7–10 business days. Delivery times for certain remote areas or bulk orders may vary slightly. We appreciate your understanding.
4. Shipping Information
Q: What should I pay attention to when providing my shipping information?
A: Please provide a complete and accurate shipping address, valid phone number, and email address to ensure smooth delivery and after-sales support. Inaccurate information may affect shipment.
5. Delayed Delivery
Q: What should I do if my delivery is delayed?
A: In rare cases, delays may occur due to logistics transfers, weather, or customs inspections. If your order is overdue, please contact us during customer service hours, and we will assist in tracking your shipment.
6. How to Contact Customer Service
Q: How can I contact customer service for order, product, or return/exchange issues?
A: You can email us at service@mail.bukfemia.com or call +86 19292484471. Customer service hours are Monday to Friday, 9:00 AM – 6:00 PM (UTC+8:00). We will respond and assist you as soon as possible.
