Last Updated: March 30, 2026
Company Name: 厦门金时久一科技有限公司
Email: service@mail.bukfemia.com
Tel: +86 19292484471
Address: 厦门市同安区同安园289号302室
Legal Representative: Yu Xinchun
Unified Social Credit Code: 91350212MAK5QKJ72F
Bukfemia User Service Terms
Welcome to Bukfemia (“the Service”). These User Service Terms (“Terms”) constitute a legal agreement between you and Bukfemia, a full-category product operator in the UK, regarding your use of the Service and purchase of products on this platform. Please read and fully understand these Terms before using the Service or placing an order. By using the Service and completing an order, you are deemed to have agreed to and accepted all provisions of these Terms and voluntarily bound by them.
1. Service Provider and Basic Information
Service Provider: Bukfemia specializes in the full-category product business in the UK, providing users with product sales, logistics, and related after-sales support services.
Customer Service Contact:
Email: service@mail.bukfemia.com
Phone: +86 19292484471
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8:00). During working hours, we will promptly respond to your inquiries, complaints, and service requests. Messages sent outside working hours will be prioritized during the next business day.
2. Products and Pricing Terms
- Product Scope: All products available on this platform are full-category products operated in the UK. Product information displayed on the platform is for reference. We strive to ensure the accuracy of product descriptions and images. Minor deviations do not constitute a breach of contract; the actual product shall prevail.
- Pricing and Taxes: All product prices include applicable taxes, and you are not required to pay additional base taxes when placing an order. Destination customs duties will be strictly applied according to UK customs regulations. Specific duty rates and payment methods are subject to local official requirements and customs notifications. You are responsible for complying with local customs regulations and bearing any applicable fees.
3. Orders and Logistics Terms
- Order Processing: Once you complete an order and payment, the order becomes effective. We will process, pack, and ship your order within 1–3 days. Weekend and holiday shipments are included, with Saturdays and Sundays counted within processing time, ensuring timely order handling.
- Shipping and Delivery: Standard delivery time is 7–10 business days (business days only). Delivery times may vary slightly depending on the shipping address and logistics transfers. We will choose appropriate delivery methods to ensure safe and timely delivery.
- Delivery Notice: You must provide true, accurate, and complete delivery information and maintain reachable contact details for communication regarding logistics. Any delays or delivery failures due to incorrect or unreachable contact information are your responsibility.
4. User Rights and Obligations
- User Rights: You have the right to browse product information on the platform, place orders independently, and consult customer service regarding products, orders, or logistics. You are entitled to request services in accordance with these Terms, in compliance with UK consumer protection regulations.
- User Obligations: You must provide true and accurate personal and delivery information when placing orders, pay for products on time, comply with these Terms and platform rules, and not engage in any illegal, non-compliant, or harmful activities against the platform or third parties. You must inspect received products promptly and contact customer service within a reasonable period if there are any issues.
5. Service Changes and Disclaimer
We may update these Terms and related service content according to business development or legal regulations. Updates will be communicated via the platform reasonably, and the updated Terms will take effect upon publication. Continued use of the Service constitutes acceptance of the updated Terms.
We are not liable for delays or inability to fulfill orders due to force majeure events (e.g., natural disasters, logistics interruptions, customs inspections, policy changes). We will notify you as far as possible and negotiate solutions based on actual circumstances without assuming additional liability.
Any loss resulting from user errors, incorrect delivery information, or non-cooperation with logistics is the responsibility of the user.
6. Miscellaneous
Matters not covered in these Terms shall be governed by relevant UK laws, regulations, and industry standards. Any disputes arising from the Service should first be resolved through customer service consultation. If no resolution is reached, disputes shall be handled according to applicable law.
These Terms take effect from your first use of the Service and remain valid until you stop using the Service and all related orders and after-sales matters are resolved.
