Last Updated: March 30, 2026
Company Name: 厦门金时久一科技有限公司
Email: service@mail.bukfemia.com
Tel: +86 19292484471
Address: 厦门市同安区同安园289号302室
Legal Representative: Yu Xinchun
Unified Social Credit Code: 91350212MAK5QKJ72F
Product Warranty Policy
1. Customer Service Contact
Customer Service Email: service@mail.bukfemia.com
Customer Service Phone: +86 19292484471
Business Scope: Sales of all categories of products in the UK
Customer Service Hours: Monday to Friday, 09:00–18:00 (UTC+8：00)
2. Basic Warranty Period
All genuine products sold in our store are covered by a 1-year official full-product warranty starting from the date of receipt, providing peace of mind for your use.
3. Warranty Coverage
Under normal household use and following the product manual, if a product experiences non-human-caused quality issues, functional failures, or original component defects, it is eligible for free repair, component replacement, or other warranty services after inspection and verification by our team.
4. Warranty Application Process
To apply for warranty service, please contact us via customer service email or phone. Provide your order number, proof of purchase, a description of the product issue, and photos or videos of the malfunction.
After verifying the information, our customer service will provide a dedicated after-sales solution and instructions.
Please strictly follow our instructions when sending the product or cooperating with inspections. Do not disassemble or modify the product on your own.
5. Disclaimer (Cases Not Covered by Free Warranty)
Products beyond the 1-year warranty period.
Damage caused by human actions, such as dropping, crushing, water ingress, moisture exposure, unauthorized disassembly/modification, or faults caused by non-official repairs.
Damage caused by force majeure events (earthquake, fire, lightning, flood, etc.).
Consumable parts or components subject to normal wear and tear.
Products without valid proof of purchase or order information that cannot be verified.
6. Friendly Reminder
For inquiries about warranty status or other after-sales issues, please contact us during customer service hours. We are committed to assisting you promptly and professionally.
